Privacy policy

Last Updated: October 29, 2026

Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our online store, browse our products, place an order, communicate with our customer support team, or otherwise use our services.

Our online store is powered by Shopify, which provides the e-commerce platform and related services that enable us to operate our store.

In this policy, “Klyverro,” “we,” “us,” and “our” refer to the business operating the Klyverro online store. This Privacy Policy should be read together with our Terms of Service and other applicable store policies.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. It may include the following categories.

Contact Information

Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.

Order and Transaction Information

Order numbers, purchased products, selected product options, transaction references, payment status, shipping details, and records relating to cancellations, returns, and refunds.

Payment Information

Payment-related details necessary to confirm transactions, process orders, and manage refunds. Payment credentials may be collected and processed directly by payment providers under their own privacy and security practices.

Account Information

If you create an account, we may process your account credentials, preferences, saved details, and settings.

Device and Website Activity

Technical information such as your IP address, browser type, device information, network identifiers, pages visited, referring pages, and interactions with our website.

Customer Support Communications

Messages, emails, photographs, videos, and other information you choose to provide when contacting us about products, orders, shipping, returns, refunds, or other concerns.

2. How We Collect Personal Information

We may obtain personal information through the following sources:

  • Directly from you: When you place an order, create an account, complete a form, subscribe to communications, or contact our support team.

  • Automatically through our website: Through cookies, similar technologies, server logs, and information transmitted by your device when you browse our store.

  • From service providers: From providers that support payment processing, website hosting, order fulfillment, shipping, analytics, and customer support.

  • From other sources: From business partners or third parties where permitted by applicable law and relevant to our services.

The information collected will depend on the features you use and the choices you make.

3. How We Use Personal Information

We may use personal information for purposes reasonably necessary to operate our store and provide our services, including:

  • Processing payments and fulfilling orders;

  • Preparing shipments and providing tracking information;

  • Responding to questions about products, orders, and delivery;

  • Managing cancellations, returns, exchanges, and refunds;

  • Maintaining customer accounts and preferences;

  • Providing customer support and resolving disputes;

  • Maintaining website functionality and improving the shopping experience;

  • Analyzing website activity and service performance;

  • Detecting fraud, unauthorized transactions, and security risks;

  • Sending promotional communications where permitted by law and consistent with your preferences;

  • Maintaining business records and complying with applicable legal requirements.

We will use personal information for these purposes or other purposes permitted by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, maintain shopping cart contents, understand website traffic, measure performance, and support advertising where applicable.

You may be able to manage certain cookies through your browser settings or the privacy controls available on our website.

Disabling certain cookies may affect website features, including shopping cart and checkout functionality.

Where applicable law requires consent for specific technologies, we will provide the relevant consent mechanism.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, fulfill orders, provide services, or comply with applicable law.

These recipients may include:

  • Shopify and e-commerce providers: To host and operate our online store.

  • Payment processors: To authorize and process payments and refunds.

  • Shipping and fulfillment partners: To prepare, transport, and deliver orders.

  • Customer support providers: To help manage inquiries and service requests.

  • Analytics and technology providers: To evaluate website performance and improve functionality.

  • Advertising and marketing partners: Where applicable, to support permitted marketing activities.

  • Security and fraud prevention providers: To help protect transactions and our services.

We may also disclose information when required by law or valid legal process, or when reasonably necessary to investigate suspected fraud, enforce applicable terms, resolve disputes, or protect the rights and safety of our customers and business.

We do not disclose personal information indiscriminately. The information shared depends on the purpose and service involved.

6. Shopify and Third-Party Services

Our online store is hosted by Shopify. Information submitted through our website may be processed by Shopify and other providers supporting checkout, payment processing, hosting, analytics, and store operations.

Shopify may process personal information in accordance with its own privacy practices and applicable requirements.

For additional information, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal to learn about available privacy options.

Our website may also contain links to third-party websites or services. When you interact directly with those services, their own privacy policies and practices apply. We are not responsible for independent third-party websites that we do not control.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on factors such as:

  • The need to fulfill orders and provide customer support;

  • The maintenance of customer accounts;

  • Returns, refunds, and dispute resolution;

  • Financial and business recordkeeping requirements;

  • Fraud prevention and security needs;

  • Applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to delete it or de-identify it, where appropriate and permitted by applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, and loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security for information transmitted over the internet.

Please avoid sending passwords, complete payment card details, security codes, or other highly sensitive information through ordinary email or other unsecured communication channels.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of personal information, subject to applicable exceptions;

  • Request a copy of certain information or its transfer to another service, where applicable;

  • Opt out of certain forms of personal information sharing or targeted advertising;

  • Withdraw consent where processing is based on consent;

  • Unsubscribe from promotional communications.

These rights are subject to applicable legal conditions and exceptions. Certain information may need to be retained to complete transactions, maintain required records, prevent fraud, resolve disputes, or comply with legal obligations.

To submit a privacy request, contact us at service@klyverro.com. Please describe your request clearly. We may request reasonable information to verify your identity or authority before responding.

We will review and respond to requests within the timeframes required by applicable law.

10. Data Sharing and Targeted Advertising Choices

Depending on your location and applicable privacy laws, you may have the right to opt out of certain disclosures or uses of personal information for targeted advertising.

You can access the store's privacy opt-out page here:

Data Sharing and Privacy Choices

Please ensure that the page is available and that the available controls correspond to the privacy options enabled for our store.

Where applicable, we will process recognized Global Privacy Control signals as required by law. The effect of such a signal may depend on the applicable legal requirements and whether the signal can be associated with your account.

You may also manage certain advertising preferences through your browser, device, or relevant third-party platform.

11. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional emails or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe instructions included in the message.

Opting out of marketing communications does not prevent us from sending necessary non-promotional messages relating to purchases, payments, shipping, account security, refunds, or customer support.

12. Children's Privacy

Our online store is intended for a general audience and is not specifically directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information improperly, please contact us at service@klyverro.com. We will review the request and take appropriate action as required by applicable law.

13. International Data Transfers

Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd., based in China.

Shopify and other service providers may process personal information in countries other than your country of residence. As a result, your information may be transferred, stored, or processed internationally.

Where applicable law requires safeguards for international transfers, we will take appropriate steps to implement the required protections.

For transfers subject to applicable European Economic Area or United Kingdom requirements, recognized transfer mechanisms, such as Standard Contractual Clauses or other legally approved safeguards, may be used where required.

14. Complaints and Privacy Requests

If you have concerns about how your personal information is collected, used, or disclosed, please contact us using the details in the Contact and Business Information section below.

We will review your concern and respond as required by applicable law.

Depending on your location, you may also have the right to lodge a complaint with the relevant data protection authority or appeal a decision concerning your privacy request.

15. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, information-handling practices, technology, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date. Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this policy periodically.

16. Contact and Business Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need help with an order, please contact us.

Brand Name: Klyverro

Company Name: Sichuan Maibingxiang Trading Co., Ltd.

Business Address:

Room 1802, 18th Floor, Building 1, No. 158 Ruixiang Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China

Customer Support Email: service@klyverro.com

Customer Support Phone: +86 13568816111

For requests concerning an existing purchase, please include your order number and the email address used at checkout, where applicable.

Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd.