FAQ

Shipping & Delivery

Where Do You Deliver?

Klyverro currently ships to the United States. The delivery methods available for your order depend on your shipping address and the items purchased. You can review the available options and applicable charges during checkout.

How Much Does Shipping Cost?

We offer two delivery options for eligible orders:

Standard Shipping

• Shipping fee: Free on orders of $29.00 USD or more.

• Estimated transit time: 10–15 business days after dispatch.

Expedited Shipping

• Shipping fee: $23.99 USD.

• Estimated transit time: 1–2 business days after dispatch, where available.

Orders below $29.00 USD do not qualify for free standard shipping. Expedited delivery is charged separately, even when your order qualifies for free standard shipping.

Please confirm your selected delivery method and the final shipping charge at checkout before placing your order.

How Long Does Order Processing Take?

We generally prepare orders for shipment within 1–3 business days after payment confirmation.

Processing includes reviewing order details, preparing stationery and office supplies, packing your items, and arranging dispatch. Orders placed on weekends or applicable public holidays may begin processing on the next business day.

Processing time is separate from shipping transit time. Your total delivery period includes both stages.

How Will I Receive Tracking Information?

Once your order has been dispatched and tracking details are available, we will send a shipping confirmation to the contact information provided at checkout.

Please allow some time for the carrier to register your parcel and update its tracking status.

If you have not received tracking information or your tracking status has remained unchanged for an extended period, contact us with your order number and any available tracking details.

What Should I Do If My Package Is Late or Missing?

If your order has not arrived within the estimated delivery period, please email our support team with your order number and tracking information, if available.

If the carrier marks your package as “Delivered” but you have not received it, check your mailbox, delivery area, building reception, and with household members or neighbors where appropriate.

If the package remains missing, contact us so we can review the available shipping information. A delivery scan alone does not automatically mean your inquiry will be rejected.

If a shipment is confirmed lost in transit, we will arrange an appropriate replacement or refund at no additional cost to you.

Orders & Payments

How Do I Place an Order?

Browse our office stationery and supplies collection, choose the products you need, select any available options, and add your selections to your shopping cart.

Before completing checkout, review the product specifications, quantities, shipping address, delivery method, and total amount payable.

Follow the checkout instructions to submit your order and payment.

Can I Change or Cancel My Order?

If you need to update or cancel an order, please contact us as soon as possible.

Include your order number, the email address used at checkout, and details of the requested change. We will check whether the order can still be modified or stopped before dispatch.

Changes and cancellations cannot be guaranteed once fulfillment preparation or shipping has progressed too far.

For a cancellation confirmed before dispatch, we will refund the full amount paid, including any shipping charge, to the original payment method within 5–10 business days after cancellation confirmation. No cancellation fee applies.

If your order has already been shipped, please follow the return procedure after delivery.

Which Payment Methods Are Accepted?

The payment methods available for your purchase will be displayed at checkout.

Please review your payment details and the final order total before submitting your order. If a payment is unsuccessful or you notice an unexpected charge, contact your payment provider or our customer support team for assistance.

Returns & Refunds

What Is the Return Period?

Eligible products may be submitted for return within 90 calendar days after delivery, subject to the requirements of our Return & Refund Policy.

Please contact us within the applicable period to initiate your request. Any product-specific restrictions will be disclosed where applicable.

Nothing in this policy limits consumer rights that cannot legally be excluded.

Can I Return an Item If I No Longer Need It?

We accept eligible change-of-mind returns when items are unused, in their original condition, and accompanied by their original packaging and included components where applicable.

Products damaged through misuse, unauthorized modification, or improper handling may not qualify for a preference-based return.

These conditions do not prevent you from reporting stationery or office supplies that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions.

How Do I Request a Return?

Please email service@klyverro.com with the following information:

• Your order number and checkout email address;

• The product you wish to return;

• The reason for your request;

• Relevant photographs or videos, where available.

Our support team will review your request and explain the next steps. Please wait for approval and return instructions before sending any item back.

Where Should I Send Returned Products?

Once your return request has been approved, we will provide the designated return address and any applicable shipping instructions.

Please do not send returned products to our business address unless our customer support team has explicitly authorized you to do so.

Using the designated return destination helps us identify your parcel and process your request correctly.

Who Is Responsible for Return Shipping Costs?

For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us before returning it. We will review the issue and provide an appropriate resolution at no additional cost to you.

Where a return is required for a qualifying product issue, we will cover the necessary return shipping costs. We do not charge a restocking fee.

How Long Do Refunds Take?

Approved refunds are returned to the original payment method.

• Approved return: Generally within 5–10 business days after the returned item has been received and inspected.

• Refund without a return: Generally within 5–10 business days after approval.

• Pre-dispatch cancellation: Within 5–10 business days after cancellation confirmation.

Your bank or payment provider may require additional time to display the funds in your account.

For change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise. If a full-order refund is approved because the products arrived damaged, defective, incorrect, or materially different from their descriptions, any original shipping charge paid will also be refunded.

Products & Customer Support

How Can I Choose the Right Office Supplies?

Before ordering, review the product images, descriptions, dimensions, materials, specifications, and available options on the relevant product page.

For stationery and office accessories, check the listed size, quantity, compatibility, and intended use where applicable.

If you need clarification about a product's specifications or features, contact our support team before purchasing.

What If a Product Arrives Damaged or Is Different From the Description?

Please contact us with your order number and a description of the issue. Photographs or videos can help us assess the condition of the product and determine the appropriate next steps.

After reviewing your request, we will arrange an appropriate replacement, refund, or return solution in accordance with our policies and applicable consumer protections.

What If an Item Is Missing From My Order?

If an item is missing, email us with your order number and the name or description of the product concerned.

We will review the available fulfillment and shipping records to determine whether the item was shipped separately or omitted from the parcel.

If the item is confirmed missing, we will arrange an appropriate replacement or refund at no additional cost to you. You will not be required to return an item you never received.

Contact & Business Information

How Can I Contact Klyverro?

For questions about office stationery, product specifications, payments, shipping, returns, refunds, or an existing order, please contact our customer support team.

Brand Name: Klyverro

Company Name: Sichuan Maibingxiang Trading Co., Ltd.

Customer Support Email: service@klyverro.com

Customer Support Phone: +86 13568816111

Business Address:

Room 1802, 18th Floor, Building 1, No. 158 Ruixiang Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China

For order-related inquiries, please include your order number and the email address used at checkout so we can locate your purchase and assist you more efficiently.

Our business address is intended for business correspondence and is not an authorized return destination unless our support team specifically confirms otherwise.

Thank you for choosing Klyverro. We appreciate your trust and look forward to helping with your everyday office and stationery needs.