Shipping & Delivery Policy

Last Updated: October 29, 2026

At Klyverro, we aim to provide clear information about order preparation, shipping fees, estimated delivery times, and delivery assistance. This policy explains how orders for our office stationery and supplies are processed and shipped.

Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd.

1. Shipping Destinations

We currently deliver orders to the United States.

Available shipping services depend on your delivery address and the items in your cart. The applicable options and charges will be displayed during checkout before payment.

Please verify your shipping address, including the street name, apartment or unit number where applicable, and ZIP code, before submitting your order.

2. Shipping Methods and Fees

We currently offer the following delivery options.

Standard Shipping

• Shipping Fee: Free on orders of $29.00 USD or more.

• Estimated Transit Time: 10–15 business days after dispatch.

Orders below $29.00 USD do not qualify for free standard shipping. Any applicable shipping charge will be shown at checkout.

Expedited Shipping

• Shipping Fee: $23.99 USD.

• Estimated Transit Time: 1–2 business days after dispatch, where available.

The expedited shipping fee applies when this service is selected. Qualifying for free standard shipping does not make expedited delivery free.

Please review the shipping method selected and the final amount payable before completing your purchase.

3. Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment confirmation.

This process may include checking order details, confirming payment, preparing stationery and office supplies, packing products, and coordinating dispatch.

Orders placed during weekends or applicable public holidays may begin processing on the next business day.

Order processing time is separate from the estimated shipping transit period. If an unexpected issue significantly delays dispatch, please contact our support team for assistance.

4. Estimated Delivery Schedule

The estimated transit periods begin once the order has been dispatched.

Shipping Method	Processing Time	Estimated Transit After Dispatch
Standard Shipping	1–3 business days	10–15 business days
Expedited Shipping	1–3 business days	1–2 business days, where available

These timeframes are estimates rather than guaranteed delivery dates.

Severe weather, carrier delays, public holidays, high shipping volumes, incorrect address details, and other circumstances beyond our reasonable control may affect delivery.

5. Order Fulfillment

Depending on inventory availability and fulfillment arrangements, orders may be dispatched through our facilities or third-party fulfillment partners.

The location from which an order ships may differ from our registered business address. Our business address should not be assumed to be the dispatch location for every order.

If you have questions about the fulfillment of a particular purchase, please contact our customer support team.

6. Shipping Confirmation and Tracking

Once your order has been dispatched and tracking information is available, we will send a shipping confirmation to the email address provided at checkout.

Please allow time for the carrier to register the package and display its first tracking update.

If you have not received tracking details or your tracking status has remained unchanged for an extended period, contact us at service@klyverro.com.

Please include your order number, checkout email address, and tracking number if available.

7. Shipping Address Changes

If you notice an error in your delivery address after placing an order, please contact us as soon as possible.

We will check whether the address can be corrected before dispatch. Once fulfillment preparation has progressed or the package has shipped, changes may no longer be possible.

If incorrect information supplied at checkout causes a delivery problem, we will review the circumstances and explain the available options and any applicable additional costs before proceeding.

Additional shipping costs resulting from our own addressing or fulfillment errors will not be charged to you.

8. Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact our support team with your order number and any available tracking information.

We will review the shipment details and, where appropriate, coordinate with the carrier or fulfillment partner to investigate the delay.

We will explain the available next steps based on the information obtained and the circumstances of your shipment.

9. Lost or Missing Packages

If you believe your package has been lost during transit, contact us with your order details and tracking information.

We will review the available shipment records and investigate with the carrier or fulfillment partner where appropriate.

If a package is confirmed lost in transit, we will arrange an appropriate replacement or refund at no additional cost to you.

For a full-order refund resulting from a confirmed lost shipment, any original shipping charge paid will also be refunded.

10. Tracking Shows Delivered but the Package Is Missing

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking:

• Your mailbox, front entrance, and other possible delivery locations;

• Your building's reception desk or designated parcel collection area;

• With household members or neighbors, where appropriate;

• Any delivery notification or photograph provided by the carrier.

If the package remains missing, please contact us with your order number and tracking details.

We will review the available delivery information and help investigate the situation. A “Delivered” tracking status alone will not automatically result in rejection of your inquiry.

11. Damaged or Incorrect Deliveries

If your office stationery or other purchased supplies arrive damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and relevant photographs or videos where available.

We will review your request and provide an appropriate replacement, refund, or return arrangement in accordance with our policies and applicable consumer protections.

If a return is required for a qualifying product issue, we will arrange or cover the necessary return shipping costs.

12. Refused or Undeliverable Packages

If a shipment is refused or returned as undeliverable, please contact us so we can review the circumstances.

Where a delivery failure results from incorrect customer-provided information or a refusal unrelated to a product or service issue, reasonable additional shipping or return costs may apply. We will explain any applicable costs or refund adjustments before proceeding.

If the issue results from our error or a carrier-related problem, we will review the situation and arrange an appropriate resolution.

Refusing a delivery does not replace the formal return process. If you wish to return an item, please contact our support team and follow the instructions in our Return & Refund Policy.

13. Cancellations, Returns, and Refunds

If you wish to cancel an order, contact us as soon as possible. We will check whether fulfillment can still be stopped before dispatch.

For a cancellation confirmed before dispatch, the full amount paid, including any shipping charge, will be refunded to the original payment method without a cancellation fee.

After delivery, eligible return requests may be submitted within 90 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days according to the applicable circumstances:

• Successful cancellations: after cancellation confirmation;

• Approved returns: after the returned item has been received and inspected;

• Refunds that do not require a return: after approval.

Your bank or payment provider may require additional time to display the funds.

Please consult our Return & Refund Policy for the complete eligibility requirements, return shipping responsibilities, and refund procedures.

14. Contact and Business Information

For questions about shipping, tracking, delivery delays, address changes, or existing orders, please contact us using the information below.

Brand Name: Klyverro

Company Name: Sichuan Maibingxiang Trading Co., Ltd.

Customer Support Email: service@klyverro.com

Customer Support Phone: +86 13568816111

Business Address:

Room 1802, 18th Floor, Building 1, No. 158 Ruixiang Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China

For faster assistance, please include your order number and the email address used at checkout.

Please note: Our business address is not an authorized return destination unless our customer support team specifically confirms otherwise.

Thank you for choosing Klyverro. We appreciate your business and will do our best to assist with your delivery and order-related questions.