Privacy Policy
Last Updated: October 29, 2026
Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd. This Privacy Policy describes how we collect, use, store, and disclose personal information when you visit our website, purchase office stationery and supplies, communicate with our team, or use our online store services.
Our store uses Shopify to support online shopping, checkout, and order management.
In this policy, “Klyverro,” “we,” “us,” and “our” refer to the business operating the Klyverro online store.
1. Personal Information We Collect
The information we collect varies according to the services you use and the information you choose to provide.
Contact Details
When you place an order or contact our team, we may collect your name, email address, telephone number, billing address, and delivery address.
Order and Purchase Records
We may maintain records of your orders, including order numbers, office stationery and supplies purchased, product specifications, selected options, quantities, transaction status, shipping details, and information about cancellations, returns, and refunds.
Payment Information
Payments are handled through the payment methods available at checkout. We may receive transaction references, payment confirmations, and payment status information needed to process orders and refunds.
Depending on the payment method, payment credentials may be collected and processed directly by the relevant payment provider under its own privacy practices.
Account Information
If you choose to create or use a customer account, we may process account details, login information, saved preferences, and related settings required to provide account services.
Technical and Browsing Information
When you access our website, we or our service providers may collect technical information such as your IP address, browser type, device information, network identifiers, pages visited, referring pages, and interactions with website features.
Customer Service Communications
If you contact us for assistance, we may retain your messages, emails, photographs, videos, and other information you provide to help answer questions or resolve order-related concerns.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain essential website functions, remember preferences, analyze website activity, and support advertising where applicable.
2. How We Collect Information
Personal information may be obtained through several channels:
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Direct interactions: Information you submit when placing an order, creating an account, or contacting customer support.
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Website technologies: Information collected through cookies, server logs, and other technologies used when you browse our store.
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Service providers: Information made available by Shopify, payment processors, shipping carriers, fulfillment partners, and other providers supporting our operations.
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Other permitted sources: Information from third parties where relevant to our services and permitted by applicable law.
The specific information collected depends on your interactions with our store and the features you use.
3. Purposes for Processing Personal Information
We use personal information for purposes reasonably necessary to operate our business and provide the services you request.
Order Management
To verify purchases, process payments, prepare office stationery and supplies for shipment, coordinate delivery, provide tracking information, and manage order changes, cancellations, returns, and refunds.
Shipping and Delivery Coordination
To arrange delivery to your specified address, communicate shipment updates, investigate delayed or missing packages, and coordinate with relevant logistics providers.
We currently ship to the United States. Available shipping options and charges are displayed at checkout. Our current standard shipping offer is free for orders of $29.00 USD or more, with estimated transit of 10–15 business days after dispatch. Expedited shipping costs $23.99 USD, with estimated transit of 1–2 business days after dispatch where available. Orders are generally processed within 1–3 business days after payment confirmation.
These delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by carrier operations and other circumstances.
Customer Support
To respond to questions about products, specifications, orders, delivery, returns, refunds, and other customer service matters.
Website Operation and Improvement
To maintain website functionality, troubleshoot technical problems, understand how customers interact with our store, and improve the shopping experience.
Security and Fraud Prevention
To identify suspicious transactions, protect accounts and website systems, investigate potential misuse, and help prevent unauthorized activities.
Marketing and Promotions
Where permitted by law and consistent with your preferences, we may use relevant information to send promotional messages or support advertising activities.
Legal and Business Administration
To maintain necessary business records, comply with applicable legal obligations, respond to valid legal requests, and manage disputes.
4. Cookies and Website Technologies
Cookies and similar technologies may be used to support shopping cart functions, maintain checkout sessions, remember preferences, measure website performance, and support analytics or advertising where applicable.
You may be able to manage certain cookies through your browser settings or privacy controls provided on our website.
Please note that disabling essential cookies may affect features such as shopping cart functionality or checkout.
Where applicable law requires consent before particular technologies are used, we will request consent through the relevant controls.
5. Disclosure of Personal Information
We may share relevant personal information with third parties when necessary to provide our services or fulfill the purposes described in this policy.
Recipients may include:
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Shopify and e-commerce providers: For website hosting, checkout, order management, and related store functions.
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Payment processors: To authorize payments, confirm transactions, and process refunds.
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Shipping and fulfillment partners: To prepare, dispatch, track, and deliver orders.
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Customer support providers: To assist with customer inquiries and after-sales requests.
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Analytics and advertising providers: Where applicable, to measure website activity and support marketing operations.
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Professional advisers and relevant authorities: Where disclosure is necessary to comply with law, respond to valid requests, resolve disputes, or protect legitimate rights.
The information shared will depend on the service involved and the circumstances.
We may also disclose information when you request or authorize such disclosure, where otherwise permitted by law, or as part of a business transaction involving a merger, restructuring, or transfer of relevant business assets.
6. Shopify and External Services
Shopify provides the platform used to operate our online store. Information submitted through our website may be processed by Shopify and its relevant service providers to support checkout, payments, website hosting, security, and order management.
Third-party providers may process information under their own privacy policies and applicable terms.
For additional information about Shopify's privacy practices, please review the Shopify Privacy Policy.
Our website may also contain links to external websites or services. If you visit those websites or provide information directly to them, their own privacy policies and practices will apply.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and refunds, maintain business records, prevent fraud, resolve disputes, and meet applicable legal requirements.
The retention period depends on the nature of the information, the purpose for which it was collected, and any relevant legal or operational obligations.
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, or loss.
However, no electronic storage system or internet transmission method can be guaranteed to be completely secure.
When personal information is no longer required, we will take appropriate steps to delete or anonymize it where appropriate and permitted by applicable law.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights relating to the personal information we hold about you.
These rights may include:
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Requesting access to personal information;
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Asking us to correct inaccurate information;
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Requesting deletion of certain information;
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Requesting a copy of eligible information;
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Exercising applicable choices concerning targeted advertising or certain data-sharing activities;
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Unsubscribing from promotional communications.
To submit a privacy request, please email service@klyverro.com and describe your request.
We may request reasonable information to verify your identity or authority before processing a request. Certain information may need to be retained where necessary to complete transactions, comply with legal requirements, prevent fraud, or resolve disputes.
If you receive promotional emails from us, you may unsubscribe by following the instructions included in those messages. Unsubscribing from promotional emails will not prevent us from sending necessary communications about orders, deliveries, refunds, or customer support.
We will handle eligible requests in accordance with applicable legal requirements.
9. Children's Privacy
Our online store is intended for a general audience and is not specifically directed to children.
We do not knowingly collect personal information from children in circumstances that violate applicable law.
If you believe that a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action where necessary.
10. International Data Processing
Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd., based in China.
Shopify and other service providers may process personal information in countries other than your country of residence, depending on the services used to operate our store and fulfill orders.
Where applicable law requires safeguards for international transfers of personal information, we will take appropriate steps to comply with those requirements.
11. Updates to This Privacy Policy
We may revise this Privacy Policy when our business operations, website features, service providers, or applicable legal requirements change.
The latest version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or take other appropriate steps concerning material changes.
We encourage you to review this policy periodically.
12. Contact and Business Information
For questions about this Privacy Policy, the handling of personal information, or privacy-related requests, please contact us using the details below.
Brand Name: Klyverro
Company Name: Sichuan Maibingxiang Trading Co., Ltd.
Business Address:
Room 1802, 18th Floor, Building 1, No. 158 Ruixiang Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China
Customer Support Email: service@klyverro.com
Customer Support Phone: +86 13568816111
For inquiries concerning an existing order, please include your order number and the email address used at checkout so we can locate the relevant purchase information.
Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd.