Return & Refund Policy
Last Updated: October 29, 2026
At Klyverro, we want customers to understand the procedures for returning products, requesting refunds, and resolving order-related concerns. This policy outlines the conditions for eligible returns, return shipping responsibilities, cancellation requests, and refund processing.
Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd.
1. Return Period and Eligibility
Customers may request a return for an eligible product within 90 calendar days after delivery.
To begin the process, please contact our customer support team within the applicable period. Each request will be reviewed according to the conditions in this policy and any product-specific restrictions disclosed before purchase.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded under applicable law.
2. Requirements for Returned Products
For returns based on a change of mind or personal preference, products should generally meet the following conditions:
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Be unused and in their original condition;
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Include the original packaging and any accessories or components supplied with the product, where applicable;
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Be accompanied by valid order information or proof of purchase;
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Show no damage resulting from misuse, improper handling, or unauthorized modification.
These conditions apply to preference-based returns and do not prevent customers from reporting products that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions.
Such issues will be assessed separately, taking into account the circumstances and applicable consumer protections.
3. How to Submit a Return Request
Please contact our support team at service@klyverro.com before sending a product back.
Include the following information in your email:
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Your order number and the email address used at checkout;
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The name or description of the product you wish to return;
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The reason for the return;
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Photographs or videos showing the issue, where relevant and available.
We will review the details and explain the available options. If you cannot provide photographs or videos, please let us know so we can discuss an alternative way to assess your request.
Please wait for our approval and return instructions before mailing any item.
4. Return Address and Shipping Instructions
Once your return request has been reviewed and approved, our customer support team will provide the designated return address and applicable instructions.
The return destination may differ from our registered business address.
Please do not send returned products to our business address unless our customer support team has explicitly authorized you to do so.
We recommend keeping your return shipping receipt and tracking information until your request has been resolved.
5. Return Shipping Responsibilities
Change-of-Mind Returns
If you wish to return a product because of a change of mind, personal preference, or an incorrect selection, you are generally responsible for the return shipping costs.
Original outbound shipping charges are generally non-refundable for these returns unless a refund is required by applicable law.
Klyverro does not charge a restocking fee.
Damaged, Defective, Incorrect, or Misdescribed Products
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us before arranging a return.
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or return.
If a return is necessary for a qualifying product issue, we will arrange or cover the necessary return shipping costs. Customers should contact us before purchasing return postage so we can confirm the appropriate arrangement.
For an approved full-order refund resulting from such an issue, any original shipping charge paid will also be refunded.
6. Missing Products or Incomplete Orders
If an item is missing from your package, please email us with your order number and details of the product concerned.
We will review the available fulfillment and shipment records to determine whether the item was sent separately or omitted from the order.
If an item is confirmed missing, we will arrange an appropriate replacement or refund at no additional cost to you.
You will not be required to return an item that you did not receive.
7. Order Modifications and Cancellations
If you need to change or cancel an order, please contact service@klyverro.com as soon as possible.
Provide your order number, checkout email address, and a description of the requested change.
We will check whether the order can still be modified or stopped before dispatch. Changes and cancellations cannot be guaranteed once fulfillment preparation or shipping has progressed too far.
For a cancellation confirmed before dispatch:
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No cancellation fee will be charged;
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The full amount paid, including any shipping charge, will be refunded;
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The refund will be issued to the original payment method within 5–10 business days after cancellation confirmation.
If the order has already been dispatched, please follow the return procedure after delivery.
8. Return Inspection and Approval
After an approved return reaches the designated return facility, we will inspect the product and determine whether it meets the applicable return requirements.
We will notify you of the refund decision. If a refund is declined or adjusted, we will explain the reason and review any additional relevant information you provide.
Approved refunds are processed to the original payment method used for the purchase.
9. Refund Processing Time
The following processing periods apply to approved refunds:
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Approved returns: Generally within 5–10 business days after the returned product has been received and inspected.
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Refunds without a return: Generally within 5–10 business days after approval.
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Successful pre-dispatch cancellations: Within 5–10 business days after cancellation confirmation.
Business days exclude weekends and applicable public holidays.
After we issue a refund, your bank, card issuer, or payment provider may need additional time to post the funds to your account.
10. What to Do If Your Refund Is Delayed
If your refund has not appeared within the stated processing period, we recommend the following steps:
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Check the account associated with your original payment method.
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Contact your bank or payment provider to ask whether the refund is pending.
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Email our support team with your order number so we can review the refund status.
Please do not send passwords, security codes, or complete payment card details when contacting us.
11. Shipping Information
Klyverro currently ships to the United States.
Our available shipping options are as follows:
Standard Shipping
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Shipping fee: Free for orders of $29.00 USD or more.
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Estimated transit time: 10–15 business days after dispatch.
Expedited Shipping
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Shipping fee: $23.99 USD.
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Estimated transit time: 1–2 business days after dispatch, where available.
Orders below $29.00 USD do not qualify for free standard shipping. The expedited shipping fee applies when this service is selected.
Orders are generally processed within 1–3 business days after payment confirmation. Processing time is separate from transit time, and delivery estimates are not guaranteed arrival dates.
The available delivery options and applicable charges will be displayed at checkout before payment.
Please refer to our Shipping & Delivery Policy for additional information about tracking, delivery delays, and missing packages.
12. Consumer Protection
This policy is intended to operate consistently with applicable consumer protection laws.
Nothing in this document excludes, restricts, or waives any rights or remedies that cannot legally be excluded, restricted, or waived.
Where mandatory legal requirements provide additional protection, those requirements continue to apply.
13. Contact and Business Information
For return requests, refund inquiries, order cancellations, or product-related concerns, please contact us using the information below.
Brand Name: Klyverro
Company Name: Sichuan Maibingxiang Trading Co., Ltd.
Customer Support Email: service@klyverro.com
Customer Support Phone: +86 13568816111
Business Address:
Room 1802, 18th Floor, Building 1, No. 158 Ruixiang Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China
For faster assistance, include your order number and the email address used at checkout.
Please note: The business address above is not an authorized return destination unless our customer support team specifically confirms otherwise.
Thank you for choosing Klyverro. We appreciate your business and will do our best to assist with eligible return and refund requests.