Terms of Purchase

Last Updated: October 29, 2026

These Terms of Purchase describe the conditions that apply when customers place orders through the Klyverro online store. They explain how purchases are reviewed, processed, delivered, canceled, and refunded.

Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd.

Please read these terms together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy before completing a purchase.

1. Reviewing Your Order Before Checkout

Before submitting an order, please check the following information carefully:

  • Product descriptions, specifications, dimensions, and available options;

  • Selected products and quantities;

  • Your billing details, contact information, and delivery address;

  • The payment method you intend to use;

  • The selected shipping service, applicable charges, and total amount due.

You must have authorization to use the payment method selected for your purchase.

Available payment options, applicable shipping fees, and any taxes collected at checkout will be presented before payment is completed.

Please ensure that the information submitted is accurate and complete to help prevent order processing or delivery problems.

2. Order Submission and Acceptance

When you submit an order, you are requesting to purchase the selected products under the conditions displayed at checkout.

We will send an order confirmation acknowledging that we have received your request. This confirmation does not necessarily mean that the order has been finally accepted or dispatched.

Before accepting an order, we may verify payment authorization, product availability, delivery details, and transaction security.

Where permitted by applicable law, we may decline or cancel an order for legitimate reasons, including unavailable inventory, unsuccessful payment, suspected unauthorized activity, material product listing errors, or delivery restrictions.

If payment has already been collected for an order that we cannot fulfill, we will notify you and refund the applicable amount to your original payment method.

For a confirmed cancellation before dispatch, the full amount paid, including any original shipping charge, will be refunded within 5–10 business days after cancellation confirmation.

We will not replace a selected product or increase the price of an accepted order without your agreement.

3. Order Preparation and Shipping Options

Klyverro currently ships to the United States.

Orders are generally processed within 1–3 business days after payment confirmation. This period covers order review, preparation, packing, and dispatch coordination.

Our current shipping options are outlined below.

Standard Shipping

  • Shipping Fee: Free for orders of $29.00 USD or more.

  • Estimated Transit Time: 10–15 business days after dispatch.

Orders below $29.00 USD do not qualify for free standard shipping. Any applicable shipping fee will be displayed at checkout.

Expedited Shipping

  • Shipping Fee: $23.99 USD.

  • Estimated Transit Time: 1–2 business days after dispatch, where available.

The expedited shipping fee applies when you select this service. The free standard shipping offer does not cover expedited delivery.

Processing time is separate from transit time. Business days exclude weekends and applicable public holidays.

Your selected shipping method, applicable fees, and final order total will be displayed before you submit payment.

Orders may be fulfilled through our facilities or third-party fulfillment partners. The dispatch location may differ from our registered business address.

4. Shipment Tracking and Delivery Issues

After your order has been dispatched and tracking information becomes available, we will send a shipping confirmation using the contact information provided at checkout.

Please allow time for the carrier to register the parcel and display the initial tracking update.

If your shipment exceeds the estimated delivery period, tracking information remains unchanged for an extended time, or you believe the package is missing, contact our support team with your order number and available tracking details.

We will review the available information and coordinate with the carrier or fulfillment partner where appropriate.

If a package is confirmed lost in transit, we will arrange an appropriate replacement or refund at no additional cost to you.

If tracking shows “Delivered” but you have not received the package, please contact us so we can investigate. A delivery scan alone will not automatically result in rejection of your inquiry.

5. Order Amendments and Cancellation Requests

If you need to change or cancel an order, contact us as soon as possible at service@klyverro.com.

Please provide your order number, checkout email address, and details of the requested change.

We will check whether the order can still be modified or stopped before dispatch. Once preparation or shipping has progressed too far, changes and cancellations may no longer be possible.

For cancellations confirmed before dispatch:

  • No cancellation fee will be charged;

  • The full amount paid, including any shipping charge, will be refunded;

  • The refund will be sent to the original payment method within 5–10 business days after cancellation confirmation.

If the order has already been dispatched, please follow the applicable return procedure after delivery.

6. Return Eligibility and Procedures

Eligible products may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy and applicable consumer protections.

For change-of-mind or preference-based returns, products should generally be unused and in their original condition, with original packaging and included components where applicable.

Any applicable product-specific restrictions will be disclosed before purchase.

To begin a return request, email service@klyverro.com and provide:

  • Your order number and checkout email address;

  • The product you wish to return;

  • The reason for the request;

  • Relevant photographs or videos, where available.

Our team will review the request and provide instructions if the return is approved. Please obtain authorization and the designated return address before mailing any product.

Our registered business address is not an authorized return destination unless our customer support team specifically confirms otherwise.

7. Damaged, Defective, Incorrect, or Missing Products

If an office stationery item or other product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us with your order details and a description of the issue.

Photographs or videos may help us assess the situation.

We will review the circumstances and provide an appropriate replacement, refund, or return arrangement in accordance with our policies and applicable consumer protections.

If a return is required for a qualifying product issue, we will arrange or cover the necessary return shipping costs.

If an item is missing from your order, we will review the available fulfillment records to determine whether it was shipped separately or omitted. If the item is confirmed missing, we will arrange an appropriate resolution at no additional cost to you.

For change-of-mind returns, customers are generally responsible for return shipping costs. We do not charge a restocking fee.

8. Refund Method and Processing Periods

Approved refunds are issued to the original payment method used for the purchase.

The applicable processing periods are:

  • Approved returns: Within 5–10 business days after the returned product has been received and inspected.

  • Refunds that do not require a return: Within 5–10 business days after approval.

  • Successful cancellations before dispatch: Within 5–10 business days after cancellation confirmation.

Business days exclude weekends and applicable public holidays.

Your bank, card issuer, or payment provider may need additional time to display the refunded funds.

For change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

If a full-order refund is approved because products arrived damaged, defective, incorrect, or materially different from their descriptions, any original shipping charge paid will also be refunded.

9. Customer Information and Applicable Rights

Customers are responsible for providing accurate billing information, contact details, and shipping addresses.

If you notice an address error after placing an order, please contact us promptly. We will check whether the address can be corrected before dispatch, although changes cannot be guaranteed once fulfillment preparation has progressed.

Customers will not be responsible for additional shipping costs caused by addressing or fulfillment errors on our part.

Please review product specifications and selected options before purchasing. Minor appearance differences caused by lighting or screen settings do not excuse a product that is materially different from its description.

Nothing in these Terms excludes, restricts, or waives consumer rights or remedies that cannot lawfully be excluded, restricted, or waived.

10. Contact and Business Information

For questions about purchases, payments, order changes, shipping, returns, or refunds, please contact our customer support team.

Brand Name: Klyverro

Company Name: Sichuan Maibingxiang Trading Co., Ltd.

Customer Support Email: service@klyverro.com

Customer Support Phone: +86 13568816111

Business Address:

Room 1802, 18th Floor, Building 1, No. 158 Ruixiang Road, Banzhuyuan Subdistrict, Xindu District, Chengdu, Sichuan Province, China

For order-related inquiries, please include your order number and the email address used at checkout so we can locate your purchase more efficiently.

Klyverro is operated by Sichuan Maibingxiang Trading Co., Ltd.